Customer Service | Chat/Email Support | Data Entry | Financial Account

I am eager to expand my skills as a home-based Freelancer and Customer Service Representative. I am highly adaptable, capable of multitasking, and committed to continuous learning. I would welcome the opportunity to demonstrate my skills, dedication, and customer-focused approach.

I prioritize building strong client relationships, as I believe this is key to long-term business success. With 12 years of experience in the BPO industry, I bring a solid background in delivering high-quality customer support.

Core Skills & Expertise:

*Customer Service (voice, chat, and email support)
*Technical Support & Hardware/Software Troubleshooting
*Appointment Setting & Administrative Tasks
*CRM Management and Internal Systems
*Financial Account(Cleo AI)



Tools & Platforms:

-Avaya (Software/Hardware)
-Initercome(Live chat/email tools)
-Notion
-Count Dashboard
-Dialpad
-Slack
-MS Office
-Amdocs
-Atlas
-GHL
-LiveEngage
-Citrix
-QuikView(Live chat/email tools)
-Calendly
-Chili Piper
-Gmail
-Yahoo Mail

Financial tools:

-Dwolla
-Unit
-Tabapay
-Stripe
-Plaid Dashboard

I am confident that my experience, technical skills, and commitment to excellent service can contribute positively to your team.