Hi! I'm
----------- ----------- a detail-oriented and reliable healthcare support professional with over 5 years of experience in the BPO industry, focused on U.S. healthcare accounts. I specialize in prior authorization processing, insurance verification, and virtual patient
support.At Carelon Global Solutions (formerly Legato Health Technologies), I worked directly with U.S. providers, patients, and insurance companies to manage medical and pharmacy prior authorization requests using PA Hub. My responsibilities included verifying insurance coverage, updating patients and doctors about case outcomes, and ensuring smooth processing in compliance with HIPAA standards.I’m tech-savvy, fast-learning, and have a strong communication skills — making me well-suited for remote roles such as Medical Virtual Assistant, Healthcare VA, or Patient Coordinator.
What I can help you with:-Prior Authorizations (PA Hub or similar tools)-Insurance Verification (Medicare Part D, commercial plans)-Appointment Coordination & Virtual Patient Follow-ups
-Email & Phone Communication with Providers/Patients-Data Entry, Admin Support, and Documentation-Familiarity with EMR-related workflows
