Results-driven Virtual Assistant and Operations Supervisor with 10+ years of experience in customer service, team management, and insurance support. Skilled in handling administrative tasks, customer communication, process improvement, and remote operations in fast-paced environments.
Experienced in supporting U.S.-based insurance agencies, including surplus lines tax filings, compliance support, document processing, data entry, reporting, and client coordination. Strong background in managing email, chat, and social media support while maintaining accuracy and efficiency.
Proficient in CRM and productivity tools such as Salesforce, SAP CRM, HubSpot, Shopify, -----------, ClickUp, Google Sheets, Microsoft Office Suite, Slack, Zoom, and Adobe PDF.
Core Skills:
Virtual Assistance & Administrative Support
Surplus Lines Tax Filing Support<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Customer Service & Client Support
Data Entry & Reporting
Team Management & Coaching
CRM Management
Process Improvement & Quality Assurance
Chat, Email & Social Media Support
Dedicated to providing reliable support, improving workflows, and delivering excellent customer service.
