Specializing and focusing in Customer/Hospitality service for almost 10 years. I am 30 years old, Filipino Citizen, fluent in both Tagalog/English languages, and working in the hotel, handling various situations and complaints, accommodating different nationalities and serving them with whole heart beyond their expectations regardless of their race is really my passion. I started as a pioneer Front Office Associate in our company’s first hotel branch in the Philippines and was promoted as Front Office Supervisor to another location. Two-years consecutive “Employee of the Year” to a different branch. This industry developed not just my soft skills but also my hard skills especially in Customer Service/Satisfaction. SKILLS:•Leading Front Office /Hotel Operations•Guest Services and Communication•Guest Check-In/Out•Reservation Management (FIT, Group, Corporate)•OTA Navigation (Agoda, Airbnb, -----------, Expedia, Klook, -----------)•Cash, Credit and Check Handling Staff •Leadership Training and Development•Front Office Daily, Weekly, Monthly and Quarterly Reporting •Finance, Billing, Collection Reports and Payment Platforms •Pre-Authorization, Chargeback/Refund Processing Handling •Function Event/Corporate Account Inquiries •Responding Google, TrustYou and OTA Reviews •Answering Email and In-bound/Out-bound Calls •Inventory & Par-stocking (Check SCM)•Back Office and Admin Task•Decision-Making and Providing Solutions (Easy to Difficult Situations)•Housekeeping and Maintenance Concerns•Hotel PMS (InforMS, IQware, Prism, Harmony and OPERA)•CRS (Amadeus-Hospitality/Travelclick)•Travel and Tour Planning, Scheduling and Booking •Microsoft Office (Word, Excel, PPT, Outlook, Teams)•Financial Planning (Insurance and Investment)•Photo, Video and Music Editing Canva, Photoshop, Online Tools •Google Workspace•Flexibility and Adaptability to Technology Advancement
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