I have extensive experience in property management since 2021 and have worked as a virtual assistant since 2022, with a strong focus on delivering customer-centric service and creating 5-star guest experiences. My core responsibilities include promptly responding to guest messages and inquiries, coordinating with cleaning and maintenance teams for seamless turnovers, and managing calls from both guests and potential bookings.
I’m highly skilled in team communication and collaboration, using tools like Google Voice, Guesty, Hostaway, Breezeway, Escapia, and Touchstay for guidebook creation to ensure smooth operations without disruption. I also specialize in property safety and security, including monitoring Ring cameras, responding to Noise Aware alerts, and handling damage or violation cases on platforms like Airbnb. I’m diligent in collecting evidence and following up with service representatives to ensure timely action and compensation.
In addition, I excel at shift-to-shift communication and task tracking. I take thorough notes, update team guides and resources, and send detailed end-of-shift reports to keep everyone aligned on action items, issues, and next steps.
I’m excited to bring my expertise to your project and help elevate your operations. Let’s collaborate to deliver exceptional guest experiences and maintain the highest standards of property management.
