With over 14 years of experience in customer relations, I specialize in delivering excellent service and resolving technical, billing, and sales inquiries efficiently. I have expanded my expertise into freight logistics, with hands-on experience in shipment coordination, tracking, documentation, and ensuring the timely delivery of goods in fast-paced environments.
My background also includes roles as a quality analyst and virtual assistant, where I developed strong skills in process improvement, performance evaluation, social media management, data entry, and research. Proficient in G Suite and MS Office, I am highly organized, detail-oriented, and adaptable.
I am committed to providing reliable, results-driven support across customer service, logistics, and administrative functions.
