Dedicated and results-driven professional with over 8 years of experience in the BPO industry, providing exceptional customer service and support across various sectors including telecommunications, e-commerce, food delivery, and healthcare. Proven ability to handle high-pressure environments while delivering accurate, empathetic, and efficient service through voice, chat, and email channels.
Experienced in roles such as Customer Service Representative, Pharmacy Helpdesk Agent, Patient Care Coordinator, Appointment Setter, and Subject Matter Expert for content moderation. Skilled in appointment scheduling, issue resolution, CRM systems, and quality assurance. Recognized for strong communication skills, adaptability, and a consistent commitment to exceeding client and performance expectations.
