Customer service professional with 10 years of BPO experience handling multichannel support via chat, phone, and email. Skilled in using tools like Zendesk, Slack, Amadeus GDS, Farelogix, Travelfusion, -----------, Hotelbeds, Voyager (Expedia) and Google Sheets to manage customer interactions and streamline workflows. I?ve supported global clients across various industries, resolving inquiries efficiently while maintaining high customer satisfaction. Known for strong communication, problem-solving, and a customer-first mindset, I thrive in fast-paced environments and am committed to delivering top-tier service in every interaction.
