Xsell Training (eXp Realty) - Recruiter
Offshore (Home-based) - (June 2023 - April 2026)
> Conduct high-volume outbound calls to sourced leads to identify and engage potential candidates
> Source candidates from multiple lead generation platforms and databases
> Screen applicants to assess qualifications, interest, and fit for training programs
> Manage candidate pipeline from initial contact through onboarding
> Maintain accurate and up-to-date records of candidate interactions and onboarding status
> Coordinate and support the onboarding process for new recruits
> Track recruitment metrics and progress using internal systems or spreadsheets
> Follow up with prospective candidates to improve conversion rates
> Ensure data integrity and organization of recruitment records
Cars2go Auto Services – Owner & Operator
(1A5 Villanueva St, Gatchalian Subd, Las Pinas City - (Jan 2020 to Present)
> Monitor the transportation company’s overall performance
> Develop and implement procedures for daily operations
> Coordinate the drivers and clients
> Create policies to manage the storage of goods during transport
> Create online marketing materials such as posters and promotions
> Boost advertisement to enhance the reach and expand client database
Reason for seeking a job: The business is now self-sufficient and my wife will be
taking over the operations from the time I leave.
Talent Trader Group Pte Ltd - Recruitment Consultant
(152 Beach Road #20-07/08 Gateway East, Singapore-----------(Sept 2019 to Sept 2020)
> Research and develop recruiting leads
> Research into client’s company
> Do cold calls to create business for the company in terms of recruitment
> Communicate with clients to get a clear view on their hiring needs and organizational goals
> Develop and implement strategies based on clients’ needs
> Research into competitors and market place
> Define job description and document specifications
> Identify prospective candidates using a variety of channels
> Develop a sustainable candidate lead strategy
> Create a candidate persona for each open position
> Conduct confidential interviews
> Follow-up references and check credits
> Present shortlisted candidates
> Present detailed candidate profile summaries
> Build long-term client relationships
Reason for leaving: Retrenched due to covid19 pandemic, company downsizing
NES Global Talent - On-boarding Specialist (Human Resources) (Schlumberger Account) (Middle East - Dubai & Saudi Arabia- May 2018 to Aug 2019)
> Assists local, regional and western consultants on their mobilization and
demobilization requirements and ensures that relevant approvals are being obtained from the client before doing the necessary
> Gathers the required documentation for Employment Pass, other related passes, different visa applications as well as the company’s pre-employment forms
> Ensures that Employment Pass, other related passes and visas are processed in a timely manner
> Prepares and ensures that the Client’s work orders and Consultant’s employment contracts are duly signed
> Ensures that all the required documentation are saved in the respective folders and uploaded onto the company’s system
> Ensures that the Consultant is checked-in onto the company’s system upon work commencement and must be checked-out from the system on the last working day.
> Ensures that the person-in-charge is being informed on the insurance application and insurance termination of each Consultants
> Informs the Payroll Department on the new starters (mobilization) and leavers
(demobilization) by sending the necessary forms and required completed and signed documents
> Maintains and updates different excel sheet reports
> Prepares employment certificates, amendment letters, and end of assignment letters
> Ensures that all the Client’s specific requirements are being met
> Keeping track of Consultant’s relevant forms
> Liaise with different embassies for visa application procedures and requirements
> Liaise with Saudi Arabia's Ministry of Manpower should there be any issues with regard to the Consultant’s Employment Pass and other related passes applications, etc.
> Maintains a cordial working relationship with respective Clients, Project Secretaries, and Consultants through the regular site and office visits
> Provide assistance for any ad hoc project that arises within the team.
Reason for leaving: Moved to Singapore for career advancement
5 Star VA – Virtual Assistant
US Clients - dual role
(Home-based – June 2017 to Feb 2018)
Training Specialist
> Devise technical training programs according to organizational requirements
> Produce training schedules
> Prepare training material
> Execute training sessions, webinars, workshops etc. in groups or individually.
> Keep and report data on completed courses, absences, issues etc.
Customer Service
> Deliver service and support to end-users using and operating automated call
distribution phone software, via remote connection or over the Internet.
> Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services
> Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms
> Follow up and make scheduled callbacks to customers where necessary
Reason for leaving: Left for an opportunity abroad
Spi Technologies – Assistant Manager
Account handled: Preqin (Global)
(Paranaque, Philippines – May 2016 to May 2017)
> Assist the manager in organizing, planning and implementing strategy
> Coordinate meetings and events
> Coordinate business travels which are limited to arranging air tickets and hotels.
> Supervise and motivate staff to their full potential.
> Do quality control/check on subordinates work.
> Maintain the teams performance by implementing KPIs & standards.
> Supervise the leaves, absences and holidays of the staff.
> Communicate with clients and evaluate their needs and specifications.
> Prepare reports, analyze and interpret data.
> Secure adherence to company’s policies and guidelines
Reason for leaving: To process visa to work abroad
Freelance Events coordinator (Freelance)
(Home-based – Part time since 2009 to 2015)
> Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. Calculate budgets and ensure they are adhered to.
> Leads in planning and conceptualizing school and out-of-school events from pre-production to implementation.
> Responsible for bringing in sponsors and activating sponsors values.
> Coordinate business travels which are not limited to arranging air tickets and hotels.
Reason for leaving: To focus on one job
Virtually Incredible – Leasing Line Customer Service Representative
US Clients
(Home Based - Sept 2014 – Apr 2016)
> Call handling and customer service support for almost 22 Property Managers (small to big).
> In Charge of scheduling appointments/viewings.
> Entertain queries, pre-qualify, and provide information and customer service to prospective tenants looking for residential rental property.
> 80% voice tasks; 20?min tasks (paperwork, emails)
Reason for leaving: Was asked to come back to my previous company handing a bigger role to start up a new account in a better proximity than the previous one.
Civicom Pacific (BPO)– Marketing Research Specialist
(Muntinlupa, Philippines - May 2014 – Aug 2014)
> Collect and analyze data on customer demographics, preferences, needs, and buying
habits to identify potential markets and factors affecting product demand.
> Prepare reports of findings, illustrating data graphically and translating complex findings into written text.
> Seek and provide information to help companies determine their position in the marketplace.
> Forecast and track marketing and sales trends, analyzing collected data.
> Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
Reason for leaving: Client pulled out the account prior from being regularized. Company downsized.
Spi Global Crm (BPO) – Supervisor/Team Leader
Accounts handled: Dish Network, LG & Western Union (U.S. Accounts)
(Mandaluyong, Philippines - June 2011 - May 2014)
> Managed a team of agents. My role was to ensure individual agents achieve their given quotas, review their performance and coach/train them when needed.
> Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
> Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
> Maintains safe and healthy work environment by establishing and enforcing
organization standards; adhering to legal regulations.
> Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
> Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
> Provides quality service by enforcing quality and customer service standards.
> Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
Reason for leaving: Left due to the proximity of the work, as it took about 3-4 hrs for me to get to work.
Teleperformance Ph (BPO) – Call Center Agent - Subject Matter Expert
Account handled: AT&T (US Account)
(Paranaque, Philippines - Nov 2009 – April 2011)
> Served customers by providing product and service information and resolving product and service problems.
> Obtains client information by answering telephone calls; interviewing clients;
verifying information.
> Determines eligibility by comparing client information to requirements.
> Establishing policies by entering client information; confirming pricing.
> Informs clients by explaining procedures; answering questions; providing information.
> Maintains communication equipment by reporting problems.
> Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
> Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
> Accomplish sales and organization mission by completing related results as needed.
Reason for leaving: Left for career advancement in the same industry.
(Taguig, Metro Manila, Philippines-----------)
Embassy Superclub – VIP Host/ Promoter
> Promote the business
> Responsible for all sales and ticket distribution during events
> Ability to initiate and maintain excellent relations on a face-to-face level with an high-end clientele demographic.
> Worked closely with customers face to face to identify needs, tactfully answer
questions, sell products and services, and solve problems.
> Worked in a nightlife setting which consisted of 1300+ people per night.
Reason for leaving: This was my part time job when I was still studying, resigned to focus on my studies
Verified
