Operations Management | Business Development | Recruitment | Sales | Customer Experience | Team Leadership

PROFESSIONAL SUMMARY

Results-driven operations and business development professional with extensive experience across operations management, recruitment, talent acquisition, HR onboarding, sales, customer service, team leadership, and entrepreneurship. Proven experience managing teams, developing operational processes, coordinating clients and stakeholders, driving recruitment pipelines, implementing KPIs, and supporting business growth.

International experience supporting US, Singapore, Middle East, and global accounts, with a strong background in client management, recruitment, workforce onboarding, process coordination, and customer experience. Entrepreneurial experience as the Owner & Operator of Cars2Go Auto Services, overseeing business operations, client coordination, marketing, procedures, and overall performance.

CORE COMPETENCIES
Operations Management
Business Development
Recruitment & Talent Acquisition
Team Leadership & Supervision
Sales & Client Relationship Management
HR Operations & Onboarding
KPI & Performance Management
Customer Experience
Process Improvement
Lead Generation
Training & Coaching
Marketing & Promotions
Reporting & Data Analysis
Stakeholder Management
Workforce Coordination
Administrative Operations
PROFESSIONAL EXPERIENCE

CARS2GO AUTO SERVICES — Owner & Operator
Las Piñas City, Philippines | January 2020 – Present

Oversee the overall performance and day-to-day operations of the business.
Develop and implement operational procedures, policies, and systems to improve efficiency.
Coordinate drivers, clients, suppliers, and other operational stakeholders.
Develop business processes and service standards to support consistent customer experience.
Create and implement marketing materials, promotions, and digital campaigns.
Manage online advertising and lead-generation activities to expand the customer database.
Monitor business performance and identify opportunities for operational and commercial improvement.
Lead business activities across operations, customer service, marketing, and administration.

XSSELL TRAINING — eXp Realty — Recruiter
US Client | Home-Based | June 2023 – April 2026

Conducted high-volume outbound calls to sourced leads to identify and engage potential candidates.
Sourced candidates through multiple lead-generation platforms and databases.
Screened applicants to assess qualifications, interest, and suitability for training programs.
Managed candidate pipelines from initial contact through onboarding.
Maintained accurate and updated recruitment records and candidate activity.
Coordinated and supported onboarding activities for new recruits.
Tracked recruitment metrics and pipeline progress using internal systems and spreadsheets.
Conducted follow-ups with prospective candidates to improve conversion.
Maintained data integrity and organization across recruitment records.

TALENT TRADER GROUP PTE LTD — Recruitment Consultant
Singapore | September 2019 – September 2020

Researched and developed recruitment leads and prospective client accounts.
Conducted company and market research to understand client requirements and organizational needs.
Performed cold calling and business development activities to generate recruitment opportunities.
Consulted with clients to understand hiring requirements and organizational goals.
Developed recruitment strategies based on client needs.
Researched competitors and market conditions.
Developed job descriptions and candidate specifications.
Identified prospective candidates through multiple sourcing channels.
Developed sustainable candidate pipelines and candidate personas for open positions.
Conducted confidential interviews and reference checks.
Presented shortlisted candidates and detailed candidate profiles to clients.
Built and maintained long-term client relationships.

NES GLOBAL TALENT — Onboarding Specialist, Human Resources
Schlumberger Account | Middle East – Dubai & Saudi Arabia | May 2018 – August 2019

Managed consultant mobilization and demobilization requirements for international assignments.
Coordinated required client approvals prior to deployment.
Collected and processed employment, visa, pass, insurance, and pre-employment documentation.
Coordinated Employment Pass and visa applications and monitored processing timelines.
Prepared and coordinated client work orders and consultant employment contracts.
Maintained accurate personnel records and documentation within company systems.
Coordinated employee check-in and check-out processes.
Liaised with Payroll regarding new starters and leavers.
Prepared employment certificates, amendment letters, and end-of-assignment documentation.
Maintained Excel reports and tracked consultant documentation and requirements.
Liaised with embassies and relevant government authorities regarding visa and employment matters.
Maintained professional relationships with clients, consultants, and internal stakeholders.
Supported additional HR and operational projects as required.

5 STAR VA — Training Specialist / Customer Service
US Clients | Home-Based | June 2017 – February 2018

Training Specialist
Developed technical training programs based on organizational requirements.
Prepared training schedules and learning materials.
Conducted training sessions, webinars, and workshops.
Monitored and reported course completion, attendance, and training issues.

Customer Service
Provided customer support through remote and internet-based communication systems.
Responded to customer inquiries, concerns, and service requests.
Gathered customer information and assessed issues to determine appropriate solutions.
Conducted follow-ups and scheduled callbacks when required.

SPI TECHNOLOGIES — Assistant Manager
Preqin Global Account | Parañaque, Philippines | May 2016 – May 2017

Assisted management in planning and implementing operational strategies.
Coordinated meetings, events, and business travel arrangements.
Supervised and motivated tea-----------mbers to achieve performance expectations.
Conducted quality control and performance reviews.
Implemented KPIs and performance standards.
Managed staff leave, absence, and holiday schedules.
Communicated with clients and evaluated their requirements.
Prepared, analyzed, and interpreted operational reports.
Ensured adherence to company policies, procedures, and standards.

FREELANCE EVENTS COORDINATOR
Home-Based | Part-Time | 2009 – 2015

Planned and coordinated conferences, weddings, birthdays, corporate events, trade shows, meetings, and other special events.
Managed event budgets and monitored expenditures.
Led event planning from conceptualization through implementation.
Secured sponsors and coordinated sponsor activations.
Coordinated business travel arrangements including flights and hotels.

VIRTUALLY INCREDIBLE — Leasing Line Customer Service Representative
US Clients | Home-Based | September 2014 – April 2016

Provided call handling and customer service support for approximately 22 property management clients.
Scheduled property appointments and viewings.
Pre-qualified prospective tenants and provided information regarding rental properties.
Handled customer inquiries and supported leasing processes.
Managed voice-based customer interactions as well as administrative tasks, emails, and documentation.

CIVICOM PACIFIC — Marketing Research Specialist
Muntinlupa, Philippines | May 2014 – August 2014

Collected and analyzed customer demographic, preference, needs, and purchasing data.
Identified potential markets and factors affecting product demand.
Prepared analytical reports and translated findings into actionable business information.
Researched marketplace positioning and competitive conditions.
Monitored marketing and sales trends.
Provided management with research-based recommendations regarding promotion, distribution, design, and pricing.

SPI GLOBAL CRM — Supervisor / Team Leader
Accounts: Dish Network, LG & Western Union | Mandaluyong, Philippines | June 2011 – May 2014

Managed and supervised customer service teams supporting international accounts.
Monitored individual and team performance against assigned quotas and KPIs.
Coached, trained, and developed employees to improve performance.
Recruited, selected, oriented, and trained new employees.
Implemented performance-management systems, policies, and procedures.
Planned schedules and monitored daily operations.
Resolved operational issues and implemented process improvements.
Maintained quality and customer service standards.
Managed staffing, productivity, and performance requirements.
Monitored expenses and supported budget-control activities.

TELEPERFORMANCE PHILIPPINES — Call Center Agent / Subject Matter Expert
AT&T US Account | Parañaque, Philippines | November 2009 – April 2011

Provided customer service and technical/product support for US customers.
Resolved customer inquiries and service-related issues.
Verified customer information and determined eligibility based on account requirements.
Explained procedures, pricing, policies, and available services.
Maintained quality and customer service standards.
Supported sales and organizational objectives.

EMBASSY SUPERCLUB — VIP Host / Promoter
Taguig, Metro Manila | 2005 – 2008

Promoted business activities and events.
Managed sales and ticket distribution.
Developed and maintained relationships with high-end clientele.
Provided face-to-face customer service and identified customer needs.
Worked in a high-volume entertainment environment serving 1,300+ guests per night.

TECHNOLOGY & TOOLS
Microsoft Excel
Google Sheets
Microsoft Office
Recruitment / Applicant Tracking Systems
CRM Systems
Online Lead Generation Platforms
Digital Marketing & Social Media Platforms
Remote Communication & Collaboration Tools

PROFESSIONAL STRENGTHS
Leadership — Experienced in supervising teams, coaching employees, implementing KPIs, and driving performance.
Operations — Strong background in developing procedures, coordinating resources, managing workflows, and resolving operational issues.
Business Development — Experienced in lead generation, cold calling, client acquisition, relationship management, and marketing.
Recruitment & HR — Experienced in sourcing, screening, interviewing, onboarding, documentation, mobility, and stakeholder coordination.
Customer Experience — Extensive experience dealing directly with customers, clients, tenants, candidates, consultants, and international stakeholders.
Entrepreneurship — Hands-on experience managing and growing a business while overseeing operations, customers, marketing, and business processes.