Customer support specialist with 5+ years of hands-on experience supporting Shopify stores, handling end-to-end customer service, disputes, and chargebacks across PayPal, Airwallex, OceanPayment, AfterPay, Shopify Payments, Klarna, and card providers.
Strong background in customer communication, dispute prevention, and resolution, with a focus on protecting revenue while maintaining positive customer relationships. Experienced in working directly with store owners, customers, and suppliers to resolve issues efficiently and professionally.
Known for clear, human, and persuasive communication, fast learning, and the ability to work independently with minimal supervision. Comfortable handling high-volume inboxes, sensitive cases, and time-critical disputes.
Core Skills:
- Shopify Customer Support (Email & Chat)
- PayPal Disputes & Chargebacks
- Shopify Chargebacks & Evidence Submission
- Klarna Dispute Handling
- Refunds, Returns & Replacements
- Order Tracking & Delivery Issues
- Dispute Prevention & Customer Retention
- Customer De-escalation & Objection Handling
- Supplier Coordination (China-based suppliers)
- Template & Workflow Creation
- CRM & Helpdesk Systems
Platforms & Tools:
- Shopify
- PayPal Resolution Center
- Klarna Merchant Portal
- Stripe / Shopify Payments
- Gmail / Outlook
- Zendesk / Gorgias / Freshdesk
- Google Docs, Excel & Sheets
What I Can Do for Your Store:
- Handle daily customer inquiries professionally and efficiently
- Manage PayPal, Shopify, and Klarna disputes from start to finish
- Prepare strong dispute evidence to improve win rates
- Reduce chargebacks through proactive customer communication
- Communicate with customers in a polite, calm, and brand-safe tone
- Coordinate with suppliers to resolve delivery or product issues
- Create and improve customer support templates & workflows
Work Style:
- Reliable and detail-oriented
- Works well independently
- Quick learner with minimal training required
- Focused on long-term store reputation and customer satisfaction
- Flexible with hours (part-time or long-term support)
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