Hello! I'm Aivan, a reliable and experienced Virtual Assistant / Customer Service Representative with 6+ years of professional experience handling chat, email, and voice support across telecommunications, hotel reservations, e-commerce (Shopify), and streaming service campaigns.
I've worked my way up from Customer Service Representative to Subject Matter Expert (SME) and Team Leader, which means I understand both frontline support and process improvement. I specialize in chat and email support, escalation handling, and delivering excellent customer experiences, especially in remote environments.
What I can help you with:
Chat & Email Customer Support
Shopify Order Management (tracking, refunds, cancellations)
Account & Subscription Support
Escalation Handling & Issue Resolution
CRM & Ticket Management
Customer Retention & Satisfaction
Team Support & Knowledge Assistance (SME-level)
I'm highly organized, easy to work with, and comfortable working independently with minimal supervision. I value clear communication, reliability, and long-term client relationships.
If you're looking for a dedicated, experienced, and professional VA, I'd love to support your business.
Verified
