With extensive experience in customer support and quality assurance, I have managed customer interactions across email, chat, SMS, and social media, ensuring prompt and effective resolutions. My background includes training and onboarding agents, reviewing ticket quality, and optimizing support processes to enhance customer satisfaction. Additionally, I have worked in operations, handling patient verifications, outbound calls to insurance companies and hospitals, and supporting e-commerce and service-based businesses. My leadership experience in remote customer service has strengthened my ability to improve workflows, maintain high service standards, and drive team performance.
