Portfolio- -----------
A+ Customer Support Specialist for 2 years (SaaS E-Commerce related) and 6 years Customer Service experience. *wink*
*COST-EFFECTIVE & TECH-SAVVY
*HIGH SPEED INTERNET 7 EQUIPMENT
*DATA SECURITY AND PRIVACY
Tools I have used to assist my customers:
- Slack
- Front (Facebook Messaging, Phone SMS, Email)
- Claude (Artificial Intelligence for Customer Service)
- ChatGPT
- Linear
- Stripe
- PayPal
- Ring Central
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- Retool
- Microsoft Teams
- Microsoft Planner
- Outlook
- Loom (for video recorded instructions)
- Google Meeting/Microsoft Teams Rooms
- Google Docs/Microsoft Word
- Google Sheets/Microsoft Excel
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- Indeed
Looking for YOUR RIGHT-HAND PERSON that will provide you essential support, and help you navigate success?
With my years of experience in Customer Service and Customer Support job roles. You only need to train and guide me with minimum attention. My last employer trusts me so much that he d----------- to work with me for four years straight. We can be like this, partners for years to come.
-Answer incoming calls, emails, chat messages, and social media messages from customers. Provide excellent customer service and communication.
-Listen to customer questions, concerns, and complaints. Show empathy and fully understand the issue.
-Troubleshoot problems with products or services and provide solutions. Walk customers through step-by-step instructions if needed.
-Investigate issues by gathering information from various internal systems and departments. Follow up with customers with status updates or solutions.
-Log and track customer interactions using CRM software. Document details of issues, solutions, and follow-ups.
-Process orders, cancellations, and other simple transactions.
-Escalate complex technical issues to specialized agents or management when needed.
-Suggest feedback to improve products, services, and processes based on customer interactions.
-Create FAQs, knowledge base articles, scripts, and other content to assist other agents and customers.
-Participate in ongoing product and customer service training to expand knowledge.
Feel free to message me so that we can have a discovery chat.
Verified
