I am a results-driven Customer Support and Operations professional with more than 20 years of experience leading teams, improving processes, and delivering exceptional customer experiences.
My background includes customer service management, quality assurance, executive assistance, team leadership, training, performance coaching, SOP development, reporting, and process improvement. I have successfully managed remote teams, conducted quality evaluations, tracked KPIs, and implemented operational improvements that increased efficiency and customer satisfaction.
I am experienced in email, chat, and phone support, CRM management, calendar and inbox management, project coordination, reporting, and cross-functional collaboration. My technical skills include Google Workspace, Microsoft Office, Zoho, Shopify, Xero, Pipedrive, Smartsheet, Trello, Asana, Slack, and various customer support platforms.
I am proactive, detail-oriented, highly organized, and committed to delivering excellent results. Whether supporting executives, managing customer operations, or leading teams, I bring professionalism, accountability, and a strong focus on continuous improvement.
I am currently seeking long-term opportunities in Operations Management, Customer Support Leadership, Executive Assistance, Quality Assurance, or Team Management.
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