I am a results-driven IT and Customer Support professional with over three years of experience in technical support, service desk operations, and customer service. I have supported Microsoft 365 environments (including Mac devices), handled troubleshooting for hardware, software, and network-related issues, and assisted users through chat, email, and phone channels. I am highly experienced in remote support tools, ticketing systems such as Autotask, and RMM platforms, ensuring efficient issue resolution and excellent customer satisfaction.
My background also includes experience with Microsoft Technical Support, AT&T Customer Service, and data entry operations where accuracy and attention to detail are critical. I am proficient in Microsoft Excel and other productivity tools, with a strong ability to verify data, manage documentation, and maintain organized records. My technical skill set includes Windows OS, Microsoft 365 administration, email troubleshooting, account management, and system navigation across multiple platforms.
I am dependable, detail-oriented, and committed to delivering high-quality service. With strong English communication skills and the ability to work independently in remote environments, I am confident in supporting businesses that require reliable technical assistance, customer support, or administrative expertise. I am eager to contribute my skills to a company that values professionalism, efficiency, and long-term growth.
