I'm Krystal. I graduated with a Bachelor's degree in Computer Science. I'm experienced Customer Service Associate previously worked in a US healthcare account in BPO for 3years and 11 months. Responsible in taking inbound calls assisted and resolved US Healthcare Professionals concerns about either eligibility, benefits, claims or appeals. Also, responsible in validation of Provider and Member information for HIPAA compliance. I've been part of the support team in Manila and Iloilo as one of Escalation representatives.
I've been a Prior Authorization Consultant as well in an Independent Contractor company for a Seasonal Account. Gathers information needed to complete the pre-authorization for processing request via either online portal or outbound phone calls to insurance as well as starts and monitors requests of Prior authorization. I'm into new things, learning while enjoying.
