I have graduated with a Bachelor of Information Technology. I've been in the BPO industry for 2 years now. I worked as a Service Desk Analyst for an Australian health care account. I'm the one who caters to all request and i----------- ticket from our colleagues. We are supporting them by doing end-to-end point troubleshooting with their hardware devices and walking them through how to do something on a website or software program and manage data security.
