• Building and maintaining profitable relationships with customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Conducting business reviews using CRM programs.
• Set and enforce standards for CRM
• Records all customer relationship management practices and presents regular reports to management on work activities.
• Handles customer value management, customer service, follow up, and customer loyalty management.
• Maintains contact with customers to obtain client feedback, and to also assist customers in resolving problems or addressing difficulties.
• Review of deliverables to ensure that all requirements have been submitted correctly.
• Validation of technician time logs to ensure that they are accurate and agree to customer’s information. This may include follow-up with the technician and/or third-party provider.
• Review and follow-up of aging work orders. This require investigation into the
reason for follow-up, correction of errors, updates of the processing system, and
communication with parties involved.
• Daily interaction with other departments within the Company as well as third-party providers.
• Closing of work orders via data entry into our Company processing system.
• Supporting managers with special projects as necessary.
