Results-driven Technical Support Engineer and Software Developer with experience supporting SaaS platforms, API integrations, workflow automation, and backend systems.
I help businesses solve technical problems quickly, improve operational workflows, and deliver smooth customer experiences. My background combines hands-on software engineering with real-world customer support, allowing me to communicate effectively with both technical and non-technical users.
I have experience handling:
• Technical troubleshooting and issue resolution
• API integrations and automation workflows
• SaaS platform support and implementation
• Backend development using Java
• Form systems and business process automation
• Website and system configuration
• Customer onboarding and technical assistance
• Cross-functional communication with clients and teams
I’m known for being resourceful, adaptable, and solution-oriented. I work well independently, learn systems quickly, and stay calm under pressure during high-priority support situations.
If you need someone who can bridge the gap between technical systems and customer support while taking ownership of problems and delivering reliable solutions, I’d be a strong addition to your team.
