I have a dynamic set of skills and I attribute that from my line up of employment. I started out as an in-house sales customer service representative for HSBC-HDPP. I assist our clients with their credit card concerns and upsell related products and service that can exponentially help them like Credit Protection, Identity Theft Protection, Disability and store discounts. I was later on invited for high sales. I moved on as an email and chat customer service representative in Convergys for Comcast. I was a consistent performer and was awarded Top Agent for 4 consecutive months. My supervisor then moved me as an SME (Subject Matter Expert). My job is to assist newly hired agents with process or product related questions. I later on applied as a Product Trainer for the same LOB (Line of Business) where I facilitate, spear head focused group discussions, coach, and endorse trainees to production.
In 2011, I became part of The Design People as a Web Consultant. I handled after sales client specific needs. My responsibilities include basic to complex changes to the website, Social Media Management (eg: hash tagging, appropriate use of keywords) I am knowledgable with WordPress, trained and SEO Certified (White hat and black hat). During my tenure with The Design People, I applied as a Training Manager. Since the company does not have a training department, I was tasked to create a new hire curriculum, Knowledge base, and and entire training deck for a 2 week training. For this position, I was ADDIE trained and ----------- 2013, I was offered a job as a Global Communications Trainer Level 2 at ePerformax Contact Center. I manage 30-40 trainees per class in a 3-6 week training period. My tasks include classroom training, coaching, admin work, giving out assessments (Quiz type), Evaluation (call simulation) and recommendations if they are ready to be endorsed to an LOB. Apart from classroom training, I was also the Calibration lead for the Makati site and was trained to conduct CSA (Communication skills assessment) to applicants. This determines their communication skills competency and will then forward my recommendation if they are a good fit for the job. I took a break from work in 2015 and applied as a Virtual Assistant for Freedom Moguls in 2019. As a VA, my tasks include Cold Calling, Lead Generation, Running Comps, Drafting and sending out Purchase and Sale Agreement, text blast, sending out emails, Social Media Management, and Managing my client's schedule. I am knowledgeable with Freedom Soft, Melissa and Prop Stream. I am very detail oriented, resourceful and creative in problem solving, focused and good with multitasking. Excellent Communication Skills both written and oral.
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