I am a reliable and detail-oriented Medical Virtual Assistant with a degree in Psychology and hands-on experience supporting mental health, medical, and telehealth services.
I have worked extensively with Medical, Pharmacy, and Behavioral Health insurance, handling insurance verification, eligibility checks, claims assistance, prior authorizations, and in-network provider searches. I am well-versed in commercial plans including PPO, HMO, EPO, and POS.
My background includes experience as a Telehealth Proctor, where I guided patients through virtual health processes and ensured accuracy, compliance, and patient comfort. I also completed an internship in a school setting as a Guidance Counselor Assistant, strengthening my communication, empathy, and documentation skills—essential for mental health and patient-facing roles.
I am highly organized, HIPAA-conscious, and comfortable working with remote teams, EMRs, and confidential patient data. I take pride in providing compassionate patient support while ensuring administrative tasks are completed accurately and on time.
I am seeking a long-term remote role where I can support healthcare providers by improving workflow efficiency, patient experience, and insurance processes.
Key Skills
Medical Virtual Assistance
Mental Health / Behavioral Health Support
Insurance Verification & Eligibility
Medical, Pharmacy & Behavioral Health Insurance
Prior Authorizations Support
Claims Follow-Up & Resolution
Referrals Coordination
Patient Scheduling & Follow-Ups
Telehealth Support
EMR / EHR Adaptability
HIPAA Compliance
In-Network Provider Search
Patient Communication (Phone, Email, Chat)
Data Entry & Documentation
Strengths
Detail-Oriented: Ensures accuracy in claims, benefits, and documentation.
Empathetic Communicator: Leverages psychology background to connect with members and understand their needs.
Problem Solver: Proactively identifies discrepancies and resolves issues efficiently.
Adaptable: Thrives in fast-paced healthcare environments and transitions smoothly between roles.
Team Player: Collaborates effectively with providers, members, and colleagues to deliver quality service.
Why Work With Me
Clients appreciate my ability to combine technical expertise (insurance verification, claims processing, HIPAA compliance) with human-centered service (empathy, clear communication, and advocacy). Whether you need someone to manage healthcare accounts, verify benefits, or support telehealth operations, I bring reliability, professionalism, and a proven track record of excellence.
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