VA with 15+ Years Experience | E-Commerce · Home Services · Customer Service | Shopify · Freshdesk · Claude

I'm LJ, a Virtual Assistant with over 15 years of experience. I'm reliable, and I get things done without being told twice.

I've worked with e-commerce stores, home services companies, real estate teams, and insurance agencies — so I'm used to jumping into different industries and figuring things out fast. Whether it's managing leads, handling customer support, coordinating schedules, or building out SOPs, I take ownership and make sure things get done right.

Some of the things I can help you with:

Lead follow-ups across Facebook, Thumbtack, email, and phone
Customer support via Shopify, Freshdesk, HelpScout, and live chat
Daily reports, scheduling, dispatch coordination, and admin work
Calendar and inbox management
CRM management using tools like GHL, Zapier, Trello, Asana, and QuickBooks

I've handled everything from truck dispatch logistics to Shopify order management to insurance policy renewals — so I'm comfortable with complexity and I don't need hand-holding.

Available full-time or part-time. Send me a message and let's talk about what you need.