Assist external users of the client's
technical products or services; identify, investigate, research and provide
resolution to user questions and problems.
Troubleshoot basic and routine customer
issues that are technical in nature; including hardware, software and
networking via chat support.Troubleshooting, Installing and Updating
desktop PC hardware, software, printers.
Anti-virus updates and overall
responsibility for company IT security.
Administer and maintain end user accounts.
Permissions and access rights.
Monitor all Windows Servers and Firewall for
performance issues and stability concerns.
Regular application installations,
configurations and day-to-day ----------- Asset management and Ticketing system.
