Experienced Customer Support Specialist with 4+ years in fintech, loan processing, and financial services.
I help businesses provide professional, efficient, and empathetic customer support across email, chat, SMS, and phone channels. Currently supporting customers for a UK-based fintech company, handling account concerns, payment inquiries, onboarding support, and general customer service tasks.
I’m experienced in:
• Email, chat, and phone support
• Customer issue resolution
• CRM and ticket management
• Mortgage and loan processing
• Multi-channel communication
• Fintech customer operations
Tools I’ve used include RingCentral, Nextiva, Aircall, Mojo, Gorgias, GoHighLevel, Freshdesk, and other support platforms.
I’m detail-oriented, dependable, and able to work independently while maintaining high-quality customer interactions. I learn quickly, adapt easily, and always aim to create a positive experience for both customers and clients.
