Property Management and Guest Support Specialist with 6+ years of customer service experience, including 4+ years in short-term rentals, travel, and hospitality and 2+ years in healthcare support. Proven expertise in Airbnb operations, guest communications, calendar and pricing management, cleaning and maintenance coordination, dispute resolution, and damage claims. Experienced in handling UK-based and international properties, supporting end-to-end guest journeys, and maintaining high service standards. Seeking a Property Manager / Guest Support VA role where operational excellence and guest satisfaction are key.
