Highly organized and adaptable Virtual Assistant with a diverse professional background spanning
administrative support, data management, and technical operations. A dependable professional with a proven track record of handling client correspondence, managing high-volume email inboxes, and streamlining office workflows to enhance daily productivity. Fully proficient across multiple digital ecosystems, including Google Workspace and Microsoft Office, ensuring accurate data entry, document formatting, and resource management. Brings strong communication skills and a meticulous attention to detail to reliably support growing business operations.
PROFESSIONAL EXPERIENCE
1. Insurance Virtual Assistant || Insurance Back Office Solution Systems (Nov. 16, 2023 - May 16, 2025)
- Executed direct quoting across multiple insurance carrier platforms to obtain precise rates and
identify competitive premium options for policyholders.
- Acted as a key technical resource for Account Managers by retrieving, organizing, and delivering
comprehensive policy details to support client servicing.
- Managed complete policy lifecycles within EZLynx, including policy processing, change updates,
notes, cancellation tracking, and submission center workflows.
- Entered and updated detailed policy information across agency spreadsheets and the EZLynx
system with high precision.
- Oversaw the Agency mail inbox, prioritizing incoming messages, routing inquiries, and managing
daily agency correspondence.
- Maintained clean, organized client profiles by attaching, categorizing, and filing policy documents,
endorsements, and correspondence in EZLynx.
- Identified system automation glitches within EZLynx, troubleshooting and adjusting workflow triggers to ensure seamless background data updates.
- Processed policy actions—such as endorsements, renewals, and cancellations—directly from Agency mail inbox.
- Handled miscellaneous back-office operations, administrative follow-ups, and documentation tasks to keep agency operations running smoothly.
2. General Virtual Assistant || Freelance (Mar. 9, 2022 - Nov. 16, 2022)
- Monitored incoming personal and professional emails, filtering priority messages and identifying
action items for immediate attention.
- Sent professional, timely correspondence on behalf of the client to respond to routine inquiries and incoming requests.
- Managed calendar scheduling, coordinating meeting times across time zones, sending invitations,
and resolving scheduling conflicts.
- Maintained, formatted, and continuously updated internal records, master tracking logs, and data
spreadsheets.
- Systematized and maintained structured cloud file storage environments, ensuring documents and shared resources were securely archived and easy to retrieve.
3. Graphic Designer || Freelance (May 21, 2021 - Aug. 3, 2024)
- Designed custom visual elements, logos, social media graphics, website banners, and email
marketing templates tailored to client brand guidelines.
- Produced digital promotional materials, such as flyers, brochures, and pitch decks, to support client marketing campaigns.
- Maintained visual consistency across typography, color palettes, and layout structures across
diverse digital platforms.
- Partnered directly with clients to translate visual requirements into concepts, incorporating feedback and iterating on draft designs.
- Formatted and optimized final graphic assets for print production and web deployment, ensuring
appropriate resolutions and file sizes.
4. AutoCAD Designer / Draftsman || Sankyo Tateyama Philippines, Inc. (Nov. 1, 2018 - Jan. 31, 2023)
- Built precise 2D architectural drawings and detailed 3D models for Japanese residential structures, specifically focusing on window and door assemblies.
- Developed complete floor layouts and structural floor plans tailored to site specifications and
architectural standards.
- Plotted structural layouts onto site plans, ensuring accurate dimensions, elevation considerations,
and alignment with site conditions.
- Supported team leads and managers by coordinating drawing deliveries, answering client calls,
managing drafting archives, and fulfilling administrative requests.
SOFTWARE / TOOLS
- EZLynx
- AMS360
- Microsoft Teams
- Loom
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- Microsoft Office Suite
- Google Workspace
- Adobe Acrobat
- Adobe Photoshop
- Canva
- MS Clipchamp
- AutoCAD
- Zapier
- Gemini
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