Freight VA (Freight Broker Support) | Shipment Tracking (PRO#) • Quoting • Data Entry • Customer Updates |General VA - Admin and Customer Support | ECommerce

Track & Trace + Dispatch VA | Freight Broker VA Support | LTL/FTL • PRO# Monitoring • Quoting • Excel/Sheets • CRM

ABOUT ME:
Hi! I’m Andrew Jade Enano — a Freight Operations Virtual Assistant specializing in Track & Trace, Dispatch Support, and Freight Broker admin support.

If your team needs someone to:
keep customers updated (without you being chased),
monitor shipments using PRO#/tracking,
confirm pickups, follow up on ETAs, request PODs,
document load details cleanly,
and escalate exceptions clearly…

…that’s exactly what I do.

I bring 7+ years of operations + customer support experience (escalations, coordination, SOP building, accuracy under pressure) and I’m transitioning into freight with structured training focused on real Freight VA tasks: Track & Trace, load monitoring via PRO#, rate quoting workflows, and LTL vs Volume fundamentals. (Freight Courses training topics include track & trace, quoting, LTL/Volume, freight class, and PRO# monitoring.)

MY COMPETITIVE ADVANTAGE (WHAT YOU GET):
Proactive updates — I don’t wait to be asked
Clean shipment logs — accurate, time-stamped, audit-friendly
Fast follow-ups — pickups, delays, and “no movement” handled quickly
Clear escalation notes — what happened, impact, actions taken, next steps
SOP-driven execution — consistent output even in fast-paced operations

WHAT I DO (CORE FREIGHT SUPPORT):
1) TRACK & TRACE / SHIPMENT VISIBILITY (PRO# / Tracking)
Monitor milestones: pickup -> in transit -> out for delivery -> delivered
Proactive ETA follow-ups and customer updates (email/Slack/CRM)
POD request + delivery confirmation (when applicable)
Exception alerts: missed pickup, delays, no movement, appointment risk
Escalation notes that your team can act on immediately

2) DISPATCH SUPPORT / LOAD COORDINATION
Booking support + confirmation documentation
Pickup confirmation follow-ups and appointment requests
Daily load sheet / dispatch run updates (Excel/Sheets)
Driver/carrier communication support (status checks, notes, timelines)
Maintain load details completeness: refs, notes, special instructions, accessorials.

3) FREIGHT BROKER VA SUPPORT (QUOTING + ADMIN)
Gather shipment specs (dims, weight, pallets, commodity)
Identify load type: LTL / PT / FTL + basic Volume LTL qualification
Request/compare quotes (as trained) and summarize options clearly
Freight class basics captured correctly to reduce quoting errors
Update trackers/CRM notes and maintain quote history + follow-ups

BACK-OFFICE OPS SUPPORT:
Spreadsheet management (loads, quotes, follow-ups, exceptions)
CRM updates, documentation organization, and SOP follow-through
Daily/weekly reports (active loads, delivered, exceptions, priorities)

TOOLS:
Excel, Google Sheets
Slack
CRM tools (adaptable)
Fast learner for TMS / carrier portals (I follow your workflow and documentation standards)

WORK STYLE (HOW I WORK WITH MINIMAL SUPERVISION):
Start-of-shift: review priorities, pickups, “at-risk” loads
Mid-shift: proactive follow-ups, milestone updates, exception checks
End-of-shift: summary + handover notes + tomorrow priorities
I work with checklists to prevent errors and keep communication consistent.

IDEAL CLIENTS / ROLES:
Freight Brokers needing Track & Trace + quoting/admin support
Dispatch teams needing reliable load updates + documentation
3PL operations needing proactive visibility and clean records

AVAILABILITY:
Mon–Sat | US Time Zone | Flexible for US shifts | Open to long-term roles
(Equipment: reliable PC + internet; can comply with headset/mic and workspace requirements.)