WORK EXPERIENCE
November 2022 – October 2023Company Name: CCM Finance LLC | Richardson Texas, USA Position Applied: Sr. Collection Account Manager
Job Description:? Collect payments from customers that are running behind with their payments.? Educating customers about the benefits of making their payments on time.? Offers hardship assistance to eligible and qualified customer and ensuring them that payment will be on time from then on.
December 2021 – December 2022Company Name: WNS Philippines | Bridgetowne, Quezon City, Philippines Account Name: Flight Centre Travel Group Position Applied: Sr. Travel Agent/ Customer Service Rep.
Job Description:? Assists customers with regards to their bookings or itineraries such as; rebooking of flight, cancellation of flights, name correction, name change, hotel reservation, process refund.
May 18, 2015 – May 10, 2019Company Name: Genpact Services LLC Alabang, Philippines Account Name: Ally Financial
Position Applied: Debt Collector/ Account Manager
Job Description:? Answer inbound calls and generated outbound calls immediately.? Proper negotiation for one month and three months past due account to avoid rolling over.? Collect payments in accordance to the company and state rules.? Observe proper calling hours and leaving voice mails in accordance to the state rules.? Compliant on calling rules for Eastern, Central and Pacific time zone to avoid lawsuit.
