E-commerce Customer Support | Order Management | Back Office Admin & Warehouse/Logistics Coordinator

E-commerce Virtual Assistant | Wholesale & DTC Support | Order Management | Logistics Coordinator

I am a organized Virtual Assistant with over 9 years of experience in back-office administration, customer and client support, and warehouse/logistics coordination. I specialize in supporting DTC, wholesale, and e-commerce fashion brands by streamlining operations, improving customer satisfaction, and ensuring seamless order fulfillment.

My expertise includes:
• Customer service via email & chat
• Order management and fulfillment coordination
• Wholesale account support and retailer communications
• Inventory management and warehouse coordination
• Logistics, shipping, and tracking resolution
• Back-office administration and data management
• CRM, ERP, and e-commerce platform support
• Vendor and supplier coordination
• Returns, exchanges, and customer issue resolution