EXECUTIVE PROFESSIONAL SUMMARY
Results-driven Property Operations professional with over 10 years of experience managing multi-site portfolios, high-volume maintenance operations, and C-level executive support. Expert in triaging urgent maintenance requests, streamlining vendor workflows, and leveraging AI tools to drive operational efficiency. Proven track record of reducing maintenance turnaround times, lowering operational costs, and consistently achieving high tenant/guest satisfaction scores.
CORE LEADERSHIP & OPERATIONAL STRENGTHS
• Property Operations: Maintenance Triage & Dispatch, Vendor Relations, Capex/Opex Management, Portfolio Inspections, Lease Administration.
• Executive Support: Complex Calendar/Inbox Management, Strategic Project Tracking, Professional Correspondence, Stakeholder Coordination.
• Leadership: Tea-----------ntorship & Coaching, HR Operations, Performance Management, SOP Development.
• Technical Proficiency: AppFolio, Buildium, Yardi, Propertyware, Rent Manager, DoorLoop, Rentec Direct, Rent Redi, Rent Vine, Property Meld, Tenant Turner, Show Mojo, Guesty, Salesforce, HubSpot, ChatGPT/Claude/Gemini AI. Airbnb, -----------, Guesty, VRBO, Breezeway, Salesforce, HubSpot, Service Titan, AWS, Five9, Ring Central, Canva, MS Office, Google Workspace, Zoom, MS Teams, WhatsApp
PROFESSIONAL EXPERIENCE
ABODEA | Murray, Utah, USA
Property Operations Manager | July 2015 – January 2026
• Maintenance Triage & Dispatch: Managed after-hours maintenance requests and service calls, prioritizing issues based on urgency, resident impact, and safety concerns to ensure timely resolution and proper escalation of emergencies.
• Operational Efficiency: Improved maintenance coordination workflows through process automation and structured tracking systems, reducing response times and increasing operational efficiency.
• Portfolio Support: Supported maintenance operations across a large residential property portfolio, utilizing property management platforms and tracking systems to maintain accurate records and ensure timely task completion.
• Vendor Management: Coordinated with vendors, contractors, and technicians to schedule repairs, monitor work completion, and maintain service quality standards.
• Resident Satisfaction: Delivered prompt, professional support to tenants and guests, helping maintain high service standards through proactive communication and effective issue resolution.
• Property Records & Compliance: Maintained accurate maintenance logs, property records, invoices, and operational documentation to support efficient property management operations.
• Executive & Administrative Support: Managed executive communications, prioritized urgent matters, coordinated schedules, and ensured timely follow-up on critical operational tasks.
• Property Onboarding: Assisted with onboarding new properties, including system setup, listing coordination, operational documentation, and implementation of standardized communication procedures.
• Process Improvement: Identified workflow inefficiencies and contributed to the development of SOPs, communication templates, and operational processes that improved team productivity and consistency.
Information Forecast Incorporated — Woodland Hills, CA, USA
Sales Supervisor | October 2010 – March 2015
• Supervised and coached sales executives promoting industry conferences and B2B events.
• Managed CRM pipelines, forecasting, performance tracking, and post-event follow-ups.
• Built strong relationships with corporate decision-makers, sponsors, and exhibitors.
• Monitored conversion metrics, targets, and individual performance outcomes.
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ICT Marketing Services Incorporated
Contact Center Supervisor | July 2007 – July 2010
• Supervised frontline agents to meet KPIs, service levels, and quality standards.
• Managed escalations and resolved complex customer issues.
• Oversaw scheduling, workforce coverage, attendance, and productivity monitoring.
• Delivered coaching, performance feedback, and training support.
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Philippine National Police — Crame, Quezon City, Philippines
Human Resources Officer | June 2004 – March 2007
• Supervised HR staff and managed workload distribution and performance reviews.
• Maintained personnel records, position control data, and salary documentation.
• Prepared payroll reports and HR transaction summaries.
• Coordinated employee onboarding, orientation, and exit processes.
