Results-driven Medical Virtual Assistant & Medical Receptionist with 5+ years of experience optimizing front-end healthcare operations and strengthening revenue cycle performance. Proven expertise in pre-visit insurance verification, benefits and eligibility review, coordination of benefits (COB), EOB interpretation, patient intake, appointment scheduling, and front-desk management.
Skilled in balance reconciliation, payment collection, and establishing structured payment arrangements that enhance cash flow while maintaining a positive patient experience. Adept at managing medication refill requests, prescription coordination, medical certificates, and payer communications—ensuring regulatory compliance, minimizing claim denials, and improving financial transparency.
Recognized for delivering exceptional patient service, maintaining accurate medical records, and supporting providers through efficient administrative workflows in virtual settings.
