I am a highly adaptable professional with over 10 years of experience across customer service, sales leadership, digital marketing support, and event coordination. My career reflects a strong mix of team management, technical expertise in marketing tools, and client/vendor relations, allowing me to add value in both operations and strategy.
BPO Supervisor – Customer Service & Sales (4 years)
Led a team of customer service and sales representatives, focusing on achieving performance targets and delivering excellent customer experiences.
Conducted coaching, mentoring, and performance evaluations to strengthen team productivity and skill development.
Handled escalations, resolved complex customer issues, and maintained service quality standards.
Experienced in managing KPIs such as sales conversion, customer satisfaction scores, and efficiency metrics.
Developed leadership skills in motivating teams, fostering accountability, and implementing process improvements.
Key Skills: Team Leadership, Coaching & Training, Sales Strategy, Performance Management, Escalation Handling, Conflict Resolution, KPI & Metrics Monitoring, Customer Experience Management.
Administrative Assistant – Digital Marketing Agency (1 year)
Provided full administrative and technical support for a digital marketing agency specializing in email marketing.
Set up and managed cold email systems using GoHighLevel (GHL) and Instantly, including domain configuration, contact management, and campaign tracking.
Configured funnels, automations, workflows, and custom values in GHL, streamlining client campaigns for efficiency and scalability.
Assisted in troubleshooting technical concerns from clients and ensured smooth execution of campaigns.
Coordinated projects using ClickUp, maintaining timelines, task organization, and clear communication with internal teams and clients.
Key Skills: Email Marketing Systems, GoHighLevel (Funnels, Workflows, Automations), Instantly (Cold Email Setup & Management), Project Coordination (ClickUp), CRM Management, Client Support, Process Documentation, Technical Troubleshooting.
Playing Coach & Event Coordinator – Food Truck Booking Marketplace (1 year)
Served as a playing coach, balancing supervisory responsibilities with operational execution for events.
Coordinated directly with vendors and clients to manage event details, ensuring accurate bookings and seamless execution.
Oversaw event logistics, including scheduling, documentation, invoicing, and vendor payouts.
Maintained clear communication between clients, vendors, and internal teams to guarantee event success.
Developed strong multitasking, organizational, and problem-solving skills while managing multiple events under strict deadlines.
Key Skills: Event Coordination, Vendor & Client Relations, Logistics Management, Invoicing & Payout Handling, Team Leadership, Time Management, Communication, Problem-Solving, Multitasking.
Overall Core Competencies:
Leadership & Team Supervision
Customer Service & Sales Management
Email Marketing & Campaign Setup (GHL, Instantly)
CRM & Funnel Management
Project & Process Coordination
Event Planning & Execution
Vendor & Client Relationship Management
Strong Communication & Organizational Skills
