Transport Control Tower Supervisor | Logistics & Carrier Performance Lead | Process & Data Analytics
Results-driven Transport Control Tower Supervisor with over 5 years of progressive experience spanning frontline customer support, escalations management, logistics operations, and team leadership. Proven track record in optimizing supply chain processes, managing end-to-end carrier performance, and conducting Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR/QBR) with key logistic partners.
Technical practitioner skilled in leveraging Google BigQuery, SQL, Google Sheets, and MS Excel to extract actionable operational insights and build automated tracking scripts. Adept at designing robust SOPs, authoring process articles, and leading root-cause investigations such as Damaged in Transit (DIT) trends. Lean Six Sigma White Belt certified (Yellow Belt in progress) with a passion for process optimization and leading high-performing teams to operational excellence.
