I'm a Technical Support Specialist with over 3 years of experience supporting POS systems, payment gateways, and SaaS platforms in the fintech and EdTech space. I've worked with companies like Global Payments, Payreto, Movate, and Instructure. Handling everything from remote POS troubleshooting to full customer account management.
I'm comfortable with tools like Salesforce, Zendesk, Jitbit, Bomgar, Slack, and the full Google Workspace suite. I've managed high-volume support tickets, trained new tea-----------mbers, handled client onboarding and offboarding, and maintained strong CSAT scores across multichannel support (phone, chat, email).
As a Virtual Assistant, I bring strong organizational skills, clear written communication, and the ability to work independently with minimal supervision. I'm reliable, fast to adapt to new tools, and committed to delivering quality work on time.
Open to full-time and part-time remote roles in POS/SaaS support, customer success, and general VA work.
