I’m an Operations and Recruitment Operations professional with experience managing recruitment pipelines, operational workflows, remote staffing, and process improvement. My background combines recruitment operations, workforce reporting, systems development, automation, and remote team coordination.
At OutSta, I supported recruitment and client delivery for remote staffing placements, coordinating candidate pipelines, interviews, screening, onboarding, and hiring workflows. I worked closely with recruiters and internal teams to monitor candidate progress, identify bottlenecks, and maintain visibility across hiring operations.
A key part of my role has been improving systems and processes. I designed and implemented an internal Applicant Tracking System (ATS) and recruitment CRM using Lovable, centralising candidate pipelines, client hiring requirements, and recruitment workflows. I also developed AI-assisted sourcing and outreach workflows and helped improve recruitment processes that reduced average hiring time by 60%.
I have also built SOPs, operational dashboards, reporting processes, and structured workflows designed to improve accountability, efficiency, and execution across distributed teams.
Previously, I worked as an Adherence and Reporting Analyst at Transcom, where I produced daily, weekly, and monthly operational reports, analysed workforce performance data, maintained operational dashboards, and supported staffing and scheduling decisions across multiple operational sites.
Earlier in my career, I worked in customer support and technical support roles, handling billing, orders, account concerns, retention, and technical troubleshooting. I also served as a Subject Matter Expert, supporting tea-----------mbers with process and customer-service concerns.
Overall, I bring a combination of **operations management, recruitment systems, process automation, workforce analytics, reporting, and remote team coordination**. I’m particularly interested in building structured systems and workflows that make teams more efficient, improve operational visibility, and support scalable business growth.
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