Need a DEDICATED HEALTHCARE CUSTOMER SUPPORT who delivers consistently?
-Cost-Effective & Tech Savvy
-High Speed Internet & Equipment
-Time Zone & Data Security
WHY HIRE ME?
*High-volume healthcare support (voice & non-voice)
Handled large volumes of inbound calls with efficiency and professionalism.
*Eligibility and Benefits Verification
Ensured members received clear, accurate information about their coverage and benefits.
*Claims review, follow-ups & issue resolution
Reviewed claim statuses, investigated discrepancies, and followed up on authorizations or denials, reducing processing errors and delays.
*Confidential HIPAA-compliant documentation
Consistently maintained HIPAA-compliant records while documenting interactions with precision and confidentiality.
*Efficient multitasking across multiple systems
Adept at navigating multiple healthcare platforms simultaneously, coordinating between authorization, claims, and provider networks to resolve issues quickly and accurately.
Client focus: Detail-oriented, reliable, and professional. I aim to help clients reduce backlogs, improve member satisfaction, and keep operations running smoothly.
TOOLS & SYSTEMS
-Ambetter Portal
-AWS Amazon Connect
-TruCare Cloud
-Citrix Workspace
-Outlook
-MS Teams
-Microsoft Office
Available for remote support projects and ready to start immediately.
