E-Commerce Customer Experience & Operations Specialist (10 Years Exp)
I don’t just process support tickets, I protect your revenue, streamline your backend operations, and turn frustrated shoppers into lifetime brand advocates. With 10 years of deep experience across E-Commerce and Telecommunications, I bring a unique blend of high emotional intelligence and operational expertise to scaling brands.
On the front lines, I deliver seamless, empathetic customer experiences across email, live chat, and phone. Behind the scenes, I act as an operational partner for e-commerce founders—managing inventory, handling product uploads, and working closely with 3PL logistics partners to resolve fulfillment bottlenecks before they impact the customer.
Having spent 8+ years specializing deeply in the fast-paced e-commerce ecosystem, I treat your business like my own. I don't rely on generic scripts or need hand-holding for basic judgment calls; instead, I read the room, protect high-value customers, and actively look for ways to convert return requests into store credits or product exchanges.
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