Experienced Virtual Assistant and customer support professional with 9+ years across financial services, telecom, and BPO — including direct work for Synchrony managing U.S. credit card billing for Lowe’s, TJ Maxx, and Sam’s Club private-label programs, plus Concentrix and Tech Mahindra.
I specialize in:
• Credit card account management, billing dispute resolution, and payment processing • Financial compliance (banking regulations, data privacy)
• Omnichannel customer support (phone, chat, email)
• CRM management and de-escalation/retention
Track record: 98% QA score, 98% schedule adherence, 3:20 AHT, 95-98% CSAT.
I use AI tools (ChatGPT, Claude, Gemini) daily to ensure smooth, fast, and accurate responses — helping me deliver quicker turnaround without sacrificing quality.
I also bring hands-on experience with Amazon/Shopify store support and social media assistance (Canva).
Available full-time, flexible across AEST/AU and UK-aligned business hours. Reliable home setup:
PLDT Fiber, dedicated UPS backup for both modem/router and power outages.
Portfolio: -----------
LinkedIn: -----------/in/ruby-ann-de-la-cruz-b-----------
Verified
