IT Service Desk Analyst with 4+ years of experience delivering technical support, incident management, and user administration in enterprise environments. Skilled in troubleshooting systems, managing service requests, and supporting Microsoft 365 environments using ServiceNow. Experienced in building automation workflows using Zapier, Make, n8n, and GoHighLevel to streamline processes, integrate applications, and reduce manual workloads. Combines strong troubleshooting expertise with automation skills to improve efficiency and service delivery.
