Inside Sales | Collections | Billing SME | CRM & Salesforce | Customer Relations
Reliable and results-driven BPO professional with 9+ years of experience across inside sales, collections, billing, and customer support — handling US and UK-based accounts for global companies including Synchrony, British Telecommunications (BT), Dover Business Services, and Expedia.
I was promoted to Subject Matter Expert (SME) twice — first at Wipro for BT Business Billing, then at Synchrony for collections operations — where I handled escalations, developed SOPs, and coached agents while consistently exceeding performance targets.
I bring strong Salesforce & CRM skills, excellent English communication, and a track record of building lasting client relationships. I work well independently, take full ownership of my tasks, and always deliver.
What I can do for you:
Collections & Debt Recovery • Billing & Account Management • Inside Sales Support • Inbound & Outbound Calling • CRM Management • Admin & Purchasing Coordination • SOP Writing • Agent Coaching
If you're looking for someone dependable, experienced, and ready to contribute from day one — I'm your person.
Open to: Full-time | Part-time | Remote
