Provide exceptional customer support via Email / Chat / Phone
Working knowledge in Zendesk, Freshdesk, Intercom, Salesforce, Adyen, Stripe, Cyclops, Sprinklr
SQL expert and data analysis
Website and ecom store building and creation (DashNex platform)
Sales and retention specialist
Fraud and risk analyst
Social Media (Facebook and Instagram) specialist
Mastery of Microsoft programs (especially in Microsoft Excel) and Google Apps (Gmail, Drive, Docs, Spreadsheet)
Handle escalations, assist billing inquiries, process refund requests
Send out mass/bulk email
Employment History:
• DECEMBER 2020 - JUNE 2021 Sales/Virtual Assist
• APRIL 2020 – OCTOBER 2020 Customer Support Specialist (remote work)DashNex – software development and coaching company that helps marketers and small business owners to launch, scale, and manages their online businesses.
• JUNE 2011 – MARCH 2020Customer Service SpecialistGroupon Middle East – an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods, and services in 15 countries.Dubai, United Arab Emirates
• OCTOBER 2005 – JANUARY 2011Training Associate / Customer Support Professional Stream Global Services – a Business Process Outsourcing Company; worked with AOL and VonageCebu City, Philippines
