IT Support Engineer with MSP experience, specializing in user administration across Microsoft 365, Google Admin Console, and Active Directory. I handle onboarding/offboarding, troubleshoot Windows, macOS, and printers, and support endpoint issues. I also have NOC experience in backup monitoring (Veeam, Acronis), patching (ConnectWise Automate), and antivirus troubleshooting. With a 3-year BPO background, I bring strong technical support and clear, client-focused communication.
