Shopify Order Processing & Customer Support Specialist | Zendesk Expert
Hi, I’m Mandy — a Shopify-focused Order Processing and Fulfillment Specialist with 10+ years of experience supporting and scaling eCommerce businesses.
I specialize in Shopify order management, fulfillment workflows, and email support using Zendesk, including complex escalations and customer communications. I’ve led end-to-end Shopify operations, from daily order processing to building customer support processes from the ground up.
What I bring to your business:
Shopify Order Processing & Fulfillment
Email Support via Zendesk (Escalations & Tier 2/3)
Refunds, Cancellations, Chargebacks & Order Issues
Process Optimization & SOP Creation
Team Leadership, QA & Training
Reporting, Forecasting & Performance Analytics
I’m proactive, detail-oriented, and treat every Shopify store as if it were my own.
