Dynamic professional with 6 years of experience in the BPO industry as a Customer Experience and Customer Service Representative. Possesses C2 proficiency in English and a proven ability to deliver exceptional support across multiple channels, including phone, email, and chat. Skilled in escalation assistance and adept at utilizing various CRM tools like Zendesk, Salesforce, and Keap. Proficient in Microsoft Office Applications, Office 365, and Google Workspace tools such as Google Sheets, Docs, and Calendar. Expert in communication platforms like Zoom, Slack, and Microsoft Teams, with hands-on experience using tools like Sales Navigator, Phone Validator, Phantom Buster, and ZeroBounce. Committed to providing top-tier customer support and enhancing overall client satisfaction.
