I am a dedicated healthcare virtual professional with over 8 years of experience in U.S. health insurance support and Patient Financial Counseling. I've worked as a Senior Customer Service Representative and Patient Financial Counselor, handling end-to-end processes including insurance verification, prior authorizations, patient billing, and claim follow-ups.
My background includes working with top BPO companies such as Optum Global Solutions and Primary Business Process Outsourcing, supporting both providers and patients. I am proficient in key healthcare platforms such as Availity, AdvancedMD, Onehealthport, Centricity, EClinicalWorks, and Salesforce, along with productivity tools like Google Workspace, Microsoft 365, and MS-DOS.
I am HIPAA-trained, highly reliable, and have a proven ability to deliver accurate, confidential, and timely healthcare support. With strong communication, critical thinking, and time management skills, I'm now seeking a full-time remote position where I can contribute to a healthcare or RCM team.
