• Expertly crafted and deployed new Salesforce features, including customobjects, fields, permission sets, approval processes, workflow rules, emailalerts, templates, validation rules, and lightning pages.• Proficient in sandbox and change-set deployments, ensuring seamlesstransitions and updates.• Resolved Level III escalated cases within stringent SLA parameters,coordinating with Product Owners when necessary.• Implemented effective solutions and workarounds for system errors and dataissues, safeguarding marketing and sales operations.• Utilized JIRA to track end-user requests, analyzing trends and issues toenhance system performance.• Collaborated closely with Stakeholders and Digital Teams during UserAcceptance Testing to validate solutions and ensure client satisfaction.• Developed and refined processes and procedures, including knowledgebases and runbooks, to optimize i----------- management and establish clearescalation paths.• Demonstrated proficiency in Agile/Scru-----------thodologies and ITIL practices,with a strong focus on change control and process improvement.
