Professional Summary:
I am a fresh graduate with a Bachelor of Science in Technology Communication Management, blending a strong academic foundation in communication and technology with nearly five years of hands-on experience in the BPO industry. Throughout my career, I have served as a Customer Service Representative supporting both retail and financial accounts, developing key skills in client interaction, problem-solving, and customer satisfaction.
Most recently, I transitioned into specialized roles as a Billing Coordinator and Insurance Verification Coordinator for a dental provider account. These roles have allowed me to gain valuable experience in healthcare administration, including claims processing, billing procedures, and insurance policy verification, further strengthening my attention to detail and organizational skills.
I am now seeking to apply my combined expertise in communication, customer service, and administrative support in a role that values adaptability, efficiency, and a commitment to delivering high-quality service
