I am ----------- ----------- ----------- with a total of 6 years work experience. I have 3 years of experience handling US Mortgage and 3 years in Customer Service. Below are the tasks and skills that I could offer to your team or company.
US Mortgage:
- Orders loan documents and prepares closing documents
- Coordinates with internal and external parties (UW, Closer, Escrow Officer, Lender, Attorney, Borrower, etc.) involved in the loan file
- Managed to review 50-70 loan files in the pipeline per day, closed 15-25 loans per month
- Scheduled closing appointment for borrowers and lenders
- Handled Purchase and Refinance Mortgage
- Reviewed FHA, VA, Conventional, Commercial Loans
- Reviewed loan documents and update borrower's details (Vesting, Address, Name, Deeds, etc.) if necessary
- Calculates Taxes and coordinates with Tax Assessor for assistance
Customer Service:
- Customer and Technical Support
- Handled high volume of incoming calls
- Online Chat Support
- Email Support
- Cold Caller for Sales Role
- Processed Bill Payments and Disputes
- Managed escalation tickets
Tools I used: Salesforce CRM, Siebel, HubSpot, Zendesk, CMS, Qualia, Oracle, Jira, Microsoft Excel Microsoft Word, Microsoft SharePoint, Encompass, CoreLogic, InfoSource, DOS based
Key Skills: Multi-tasking, Organizational, Time Management, Attention to details
My rates are $6-$17/hourly and willing to work 40 hours/week.
