Hello there, I'm Lourdes from the Philippines with 4+ years experience helping property owners and real estate companies manage their rentals by handling the day-to-day building operations through facilities administration, vendor and tenant communication, maintenance coordination, leasing support, invoicing and payment processing, maintenance scheduling, work orders and inspections. I've coordinated repairs and maintenance for HVAC, plumbing, electrical, and general building concerns while working closely with vendors, technicians, facilities managers, and tenants to ensure smooth operations and timely service completion. I also have experience with lease support, ticket management, customer support, and facilities documentation, and repair coordination.
Tasks I can help you with:
Administrative support
Executive virtual assistance
Customer service support
Property & facilities support
Property lease support
Ticket management
Manage short-term rental properties
Vendor coordination
Tenant support
Maintenance scheduling
Work order management
Invoicing & billing support
Building inspection coordination
Inbox & email management
Calendar management
Data entry & data validation
CRM management
Content planning
Content creation (Canva, CapCut)
Update calendars and ensure booking accuracy
Handle all routine guest communication
Coordinate bookings, check-ins, and check-outs
Respond promptly and professionally to guest inquiries and messages
Schedule and communicate with cleaners and maintenance teams
Manage guest issues promptly and professionally
Flag recurring patterns in guest behavior or requests
Document workflows clearly and maintain the SOP
Propose process improvements proactively
Follow up on open loops and follow-up on open guest/tenant requests
Tools I'm proficient at:
Calendly, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, OneDrive), Docusign, ChatGPT, Google Gemini, Canva, CapCut, Slack, Zoom, Microsoft Teams, Google Meet, Telegram, WhatsApp, Viber, Service Channel, S17, Maximo, MyBuy
My Availability
I'm available for full-time, part-time, or 10–15 hours weekly, and I'm also flexible working US time zones, including Australia, UK, EU, and Canada time zones.
Why worik with me:
Confident, organized, and highly professional
Treat the operation as my own and take accountability for outcomes
Excellent English communication skills, both written and spoken
Strong attention to detail and ability to keep clean records
With reliable internet connection and professional remote work setup
Familiar with CRMs, Google Workspace, Miucrosoft Office, productivity and tracking tools
Comfortable working remotely and independently
Invite me for an interview.
You need an assistant who has the experience in handling property management tasks, customer service, and administrative workload, someone who will not ghost you when things get tought at work. That's me. Message me today and let's chat soon.
English, Microsoft Excel, Organization, Data Entry, Research, Coordination, Attention to Detail, Property Management, Sales Management, CRM, Client Relationship Management, Revenue Management, Virtual Assistant, Customer Support Management, Computer Literacy, Lead Generation, English Proficiency
