Sr. Customer Service, Operations Manager for E-commerce, SaaS & Web3 Teams

I’m a senior Customer Success and Operations professional with over 10 years of experience supporting SaaS, fintech, e-commerce, and Web3 teams.
I specialize in building and fixing systems, not just doing tasks.

My work usually involves:
- Improving customer support and success workflows
- Creating clear SOPs and documentation
- Setting up QA and escalation processes
- Supporting founders and team leads with operations and reporting
- Helping teams work more efficiently

What you can expect
- Reliable execution
- Strong attention to detail
- Calm problem-solving under pressure
- Clear documentation and reporting
- Professional communication

If you’re a founder or team lead looking for someone who can own customer success and operations, improve workflows, and bring clarity to your processes, we’ll likely work well together.